Welcome to PureStay 🌿

Quick one-time setup — takes under 2 minutes

👤 Your Details

📋 Declaration

By submitting this form, I confirm that all information I have provided is true, complete and accurate to the best of my knowledge, and that I have not omitted or misrepresented anything relevant to my role with PureStay. I understand that providing false or misleading information may affect my engagement with PureStay. I consent to PureStay storing and processing this data securely for HR, compliance, insurance and operational purposes in line with UK data protection law (UK GDPR), and understand I can request access to, correction of, or deletion of my data at any time.

👋

What's your first name?

Just your first name — that's all we need

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What's your role?

Tap to select

✉️

Your email address

For invoices, updates and communication

📱

Your mobile number

So the team can reach you

🎂

Date of birth

Required for our employment records

🚗

Do you have a clean UK driving licence?

No endorsements in the last 3 years

🚐

Do you have a vehicle for work?

Type of vehicle you use for travel to jobs

🪪

Upload your ID

A photo of your driving licence or passport

📷
Tap to take a photo or choose from your library
Passport or UK driving licence — both sides welcome
ID preview

🤝

Who have you been dealing with?

The PureStay team member who brought you on board

🇬🇧

Right to work in the UK

UK law requires us to confirm this before you can start any paid work for PureStay

📄

Are you joining as a self-employed contractor?

This helps us apply the right tax, insurance and compliance rules

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What areas do you cover?

Select all that apply

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Which properties will you work at?

Select all that apply — we can always update this

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🔐

Choose a 4-digit PIN

You'll enter this every time you sign in

Confirm your PIN

Enter it one more time to make sure

S
Steph
Operations
C
Carlos
Maintenance Lead
JP
JP
CEO
T
Tash
Guest Experience

Welcome to the PureStay Team

We're aiming for excellence in everything we do, and to be the best Airbnb management team in the UK. Please join us on the mission. If you need anything at all, reach out to us.

For invoicing, send your invoice by Tuesday midnight to accounts@purestay.co.uk for payment on Thursday. Please only invoice for work completed in full.

If you know any landlords wanting to move to Airbnb, we pay well for referrals who sign up.

Finally, let us know your feedback or ideas for this App — it's a working progress but we own it, so we can make as many changes as you like.

Thank you in advance for the hard work and effort.

JP

CEO, PureStay

🔧

Are you a specialist brought in for a specific job?

e.g. an electrician or plumber doing one-off specialist work — not general handyman jobs

📋

Skills Assessment

Please let us know by selecting what you can do confidently, vs what you would prefer not to do. This gives us a base line so that we can utilise your skills appropriately within the PureStay portfolio.

For those joining our core PureStay Team as an employee, this will also allow us to know what services we can offer to other hosts with your skill set, so that we can aim to keep things moving even during the quieter times, offering ultimate job security for you.

Each section has a specific job to tick yes or no to. Then there is a free text box at the end of each section, so do please add any notes you want us to be aware of.

Thanks in advance
JP
CEO

For each task, rate yourself:
Can do — I can do this independently
⚠️ With guidance — I can do this but may need help
Can't do — Outside my skill set

⏱ This is thorough, but one-time only — it usually takes around 10 minutes.

Skills Assessment

Tap a section to expand it

Review & confirm

Declaration

By submitting this form, I confirm that all information I have provided is true, complete and accurate to the best of my knowledge, and that I have not omitted or misrepresented anything relevant to my role with PureStay. I understand that providing false or misleading information may affect my engagement with PureStay. I consent to PureStay storing and processing this data securely for HR, compliance, insurance and operational purposes in line with UK data protection law (UK GDPR), and understand I can request access to, correction of, or deletion of my data at any time.

You're in, !

Welcome to the PureStay team. Everything's set up.

PureStay
Housekeeper App
📌

Notice Board

Shift Log

Checklist
Info
Upload

📌 Quick Reference

3Toilet rolls per toilet
1Bath mat per bathroom
10amCheckout — 11am on Sundays
1Bath sheet per person — 2 on a double bed
18°Max Temp on Thermostat — keep it down
2Hand towels per bathroom
15mGrace before changeover entry
NoDirty linen ever to be left on site
🚨
Flag These Straight Away
Message the group — don't wait until the clean is done
🔥No heating or hot water
1Find the boiler — check the Info tab if you're unsure where it is. Look for the pressure gauge (should read between 1–1.5 bar).
2If pressure is below 1 bar, the boiler needs re-pressurising — if you're comfortable doing so, add pressure up to 1.5 bar. Message the team for help if not.
3Note any error codes showing on the boiler display — photo them and send to the group straight away.
📸 Always photo the boiler display before touching anything.
💧Water leak present
1Identify the source if safe to do so — ceiling, pipe, appliance, or bathroom seal. Photo and video the leak clearly.
2Locate and turn off the water at the stopcock if the leak is active and getting worse. Check the Info tab for stopcock location.
3Message the team straight away with the update and footage.
🚨 Active leak = message team before anything else.
🚫Guest hasn't vacated
1Let the guests know you've arrived. Shout "Housekeeping" just inside the front door if needed. Step outside and message the team immediately with the time and what you can see.
2Wait outside or in your car. Give the guests a maximum of 15 minutes to exit.
3After 15 minutes, enter and begin the clean. Only do not enter if you feel threatened.
⏳ It's very likely they're just slow to leave — your time will still be counted.
🔑Missing keys or lock box issue
1Check the Info tab for the correct lock box code and location. Try both lock boxes if there are two.
2If you still can't get in, don't wait — message the team with your exact location and the issue.
3Never leave a key in a lock box that won't lock — message the team for a replacement immediately.
🪑Damaged furniture or inventory
1Photo the damage clearly — wide shot showing location, then close up showing the extent.
2Repair where possible, remove if broken, replace where possible. Never leave a broken item for the next guests if it's under £100 in value — bin it or leave in the garden if you can't take it off site.
3Purchase new if time and resource allows — like for like. Message the team for fast guidance and resolution.
📦Missing inventory
1Check storage areas fully before reporting — sometimes items get moved by guests. Check wardrobes, under beds, cupboards.
2If genuinely missing, list exactly what's gone in the Notes field and message the team before you finish the clean.
📋 We track inventory against each stay — the team may chase the previous guest.
🚬Smoking or drug use evidence
1Photo any evidence — ashtrays, residue, paraphernalia. Message the team with photos straight away — this is a policy breach and may affect the guest deposit.
2Open all windows immediately and allow the property to air.
3Proceed with the standard changeover and do what you can to get the property guest ready.
🐜Pest activity
1Do not touch or move anything. Photo the evidence clearly — droppings, nests, entry points, or live sightings.
2Message the team immediately. Complete the clean around the property but avoid the affected area until you receive further instructions.
🐀 Even one sighting must be reported — don't assume it's a one-off.
Changeover Checklist
0%

Not started

0 tasks complete

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On Arrival
First 30 mins critical — report anything before starting
0/3
🛏️
Bedrooms
Hotel standard — no creases, match reference photos exactly
0/6
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Bathrooms
Spotless — grout, taps, glass and behind toilet
0/7
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Kitchen & Dining
Clean and guest-ready — no residue, no smells
0/8
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Tech Check
Test everything — don't leave it for the guest to find
0/5
🧴
Consumables
No exceptions — top up every single changeover
0/5
💪 Chip Away at the Deep Clean
After a changeover, consider spending 1–2 extra hours on 1–2 deep clean tasks. Small regular efforts stop the property falling behind — and keep your reviews clean.
⚠️
Complaint Policy
If a guest raises a cleanliness complaint, you'll be asked to return within 2 hours to rectify it at no charge. Your photos protect you — take them every time.
Hey there 👋
here's what's on today
MY JOBS BOARD
Grouped by property. Tick off tasks, mark the job complete, add a photo and any notes for the team.
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